About Sandia:

Sandia National Laboratories is the nation¿s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

Salary Range:

$121,900 - $237,800

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Qualifications We Require:

• Bachelor's degree in a relevant field, or an equivalent combination of education and related experience.
• Experience in desktop engineering, endpoint management, or user computing architecture.
• Experience leading cross-functional teams to resolve business or technical challenges.
• Experience working with ServiceNow, incident workflows, and reporting.
• Active DOE Q-level security clearance or equivalent DOD Top Secret level security clearance.

Qualifications We Desire:

• Solid understanding of modern endpoint management platforms such as Intune, SCCM, JAMF, or comparable tools.
• Ability to clearly communicate technical concepts to non-technical stakeholders.
• Demonstrated ability to collaborate effectively across multiple IT service domains.
• Experience integrating automation or AI-driven solutions into support operations.
• Experience with desktop telemetry and observability tools, including APM solutions, log analytics, and device-health insights.
• Background in designing patch compliance frameworks, baseline enforcement strategies, and end-to-end device lifecycle architectures.
• Prior leadership or supervisory experience within an IT service-delivery environment.
• Demonstrated ability to coordinate effectively with networking, conferencing, and data center teams.
• Familiarity with mission-driven IT maturity models and their application in enterprise environments.
• ITIL Foundation certification (v3 or newer).

About Our Team:

The Information Systems & Services Department provides enterprise level computing capabilities for Sandia/California. The department responsible for providing the California site with IT resources who service the desktop and mobile computing environments, based on the enterprise standard. Teams include Unclassified and Classified Desktop Support, Mobility & LOFT, Linux Desktop & Infrastructure Support, Password Administration and Personnel Moves. The suite of services is funded through Indirect and Direct mechanisms.

Posting Duration:

This posting will be open for application submissions for a minimum of three (3) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

Security Clearance:

Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

What Your Job Will Be Like:

We are seeking a Solutions Architect (User Experience) to support modernization of our endpoint ecosystem and improvement of the overall user computing experience. The Solutions Architect (User Experience) designs and guides modern endpoint solutions, unifies cross-team workflows, integrates AI and automation, and advances telemetry-driven operations that help identify and prevent issues before they impact mission work. In this role, you may work on assignments of moderate scope and complexity, develop recommendations to improve user experience, and contribute to modernization initiatives across the desktop environment.

On any given day you may be called on to:

• Architect User Centered Endpoint Solutions: Analyze user feedback and system requirements to recommend architectural enhancements that improve workflows, usability, and endpoint interactions. Contribute to experience roadmaps and ensure proposed solutions align with mission needs and technical constraints.
• Evolve Endpoint Architecture & Ecosystem: Support and refine endpoint configurations, baselines, patching, and software deployment processes. Evaluate new technologies, COTS/open-source options, and architectural patterns; provide recommendations that strengthen reliability, scalability, and maintainability.
• Integrate AI, Automation & Telemetry into Architectural Designs: Use telemetry insights and device health indicators to identify system trends and architectural gaps. Recommend AI enabled and automated capabilities that optimize triage, reduce defects, and improve overall system performance.
• Develop Architectural Dashboards & Metrics: Collaborate with partners to build and refine dashboards and KPIs that accurately represent endpoint reliability, experience quality, and system health. Use these metrics to inform architectural decisions and communicate performance trends.
• Strengthen Operational Architecture & Process Effectiveness: Support daily endpoint operations by recommending architectural refinements, workflow adjustments, and updates to documentation and standards. Help maintain accurate representations of system capabilities within catalogs and lifecycle plans.
• Coordinate Across Information System Domains: Work with cross disciplinary teams including networking, security, conferencing, and mission partners to ensure architectural alignment and effective system interfaces. Provide technical guidance and represent architectural direction in discussions involving tools, workflows, and system changes.
• Advance Continuous Architectural Improvement: Analyze telemetry, surveys, and performance data to identify areas for architectural enhancement. Recommend adjustments to baselines, patching strategies, and lifecycle planning while balancing performance, cost, schedule, and risk.

Due to the nature of the work, the selected applicant must be able to work onsite. Occasional travel (10%) will be required.

Job ID: 698549

Job Family: IT

Regular/Temporary Position: R

Full/Part-Time Status: F