Job Description

About the Department
The NC State University Facilities Division is home to nearly 900 professionals who plan, build and maintain the spaces that foster an environment where innovation, learning, and community thrive. Through this work, we help create spaces that empower students, faculty, and staff to reach their full potential. Operating year-round, we manage more than 16.7 million gross square feet of built space and oversee 4,733 acres of campus infrastructure through a series of core departments, each composed of multiple specialized units:

Design & Construction
Business Operations
Campus Operations and Maintenance
Campus Planning and Strategic Investment

Whether responding to a maintenance request, shaping future facilities or creating spaces that inspire discovery, our team is grounded in excellence, service and stewardship.

Join the pack and become part of one of the largest and most respected employers in the state, helping shape the future of our campus community. Take a look below to see what we offer!
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The Technology Support Technician provides hands-on technical support, device management, and inventory oversight for Facilities Services, supporting more than 900 employees across approximately 570 computers and 300+ mobile devices. This role is responsible for maintaining a reliable, secure, and scalable technology environment by troubleshooting hardware and software issues, managing device lifecycles, and evaluating emerging technologies that support the broader university infrastructure.

This position is ideal for a customer-focused technology professional who enjoys problem-solving, working with varied users, and contributing to a mission-driven campus environment. You’ll play a critical role in supporting the technology needs of Facilities Services while contributing to a collaborative, campus-focused environment that values innovation, service, and continuous improvement.

If you enjoy supporting people through technology and want to make an impact in a large, dynamic organization, we encourage you to apply and join our team.

Key responsibilities and duties include, but are not limited to:

Provide desktop, laptop, and mobile device support for Facilities Services employees, including troubleshooting, repair, replacement, and deployment.
Manage and maintain computer and mobile device inventory, including tracking assets, locations, and lifecycle status.
Analyze hardware performance and determine when repair versus replacement is appropriate.
Plan and manage technology refresh cycles using 3-, 4-, and 5-year replacement schedules aligned with budgetary needs.
Administer Windows and macOS environments using Active Directory, Group Policy, SCCM, JAMF, and Infoblox.
Support account security and access by assisting employees with Duo Authentication and Google 2-Step Verification for Gmail and MyPack Portal.
Manage Google services through web-based administration tools, including Chrome Device Management.
Deploy new computers and ensure systems are properly configured, documented, and operational.
Maintain accurate documentation related to devices, parts, configurations, and inventory locations.
Track, document, and resolve technical issues using established procedures and ticketing systems.
Integrate and support external applications within ServiceNow and AiM.
Research and evaluate emerging technologies and solutions for applicability within the Facilities and campus-wide technical environment.
Deliver excellent customer service while communicating technical concepts clearly to both technical and non-technical audiences.
Perform physical tasks such as lifting (up to 30 lbs. frequently, 60 lbs. occasionally) with or without reasonable accommodations.
Other Responsibilities
Lead information sessions about the services we provide.
Work with other members of Business Systems on projects.
Collaborate with campus partners.
Normal job hours are Monday – Friday, 8 am – 5 pm. Occasional work outside these hours may be required.
Qualifications
Minimum Experience/Education
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Preferred Qualifications
Experience installing, configuring, and supporting PC and Mac software across multiple operating systems.
Demonstrated experience providing customer-facing technical support with a strong focus on service and communication.
Hands-on experience diagnosing and repairing hardware issues on Lenovo, Dell, and Apple laptops.
Knowledge of endpoint management tools and device lifecycle practices in an enterprise environment.
Technical certifications such as CompTIA A+ and/or Apple certifications are highly desirable.