Job Description

Job Responsibilities:


Manage Computer Replacement Program and IT Assets - 50%


Oversee College Computer Replacement Program and deployments
Work with Technical Coordinators to assess system and training needs for computers and standard applications in the college-wide computer replacement program.
Create and coordinate training and training materials to support the college-wide computer replacement program.
Recommend and lead the implementation of changes to processes and procedures
Set computer replacement schedules and departmental copays to ensure proper balance of device functionality and economy for departments and users of technology
Collaborate with Technical Coordinators to proactively identify and replace outdated equipment, identify departmental needs, handle unusual requests
Identify trends/cycles for equipment demand, inventory levels, and purchasing timetables to ensure a consistent inventory of configured, ready-to-deploy equipment
Maintain accurate hardware asset records
Document purchasing requests, invoices, records, justifications, and cross-charges
Oversee decommissioning processes for outdated or damaged equipment in accordance with CRP, University policy, and vendor agreements

Manage hardware acquisitions
Research, test, and set standardized configurations for new technology based on common end-user demands, cost, and efficiencies.
Plan and execute efficient purchasing processes in cooperation with financial services, vendors, and University partners
Facilitate acquisition of customized or specialized equipment in coordination with Technical Coordinators, vendors, and financial services

Coordinate annual distribution and collection of several hundred Chromebooks and iPads for the college’s First Year Experience and Teacher Education programs


Device Management - 25%


Manage a wide variety of user devices using centralized management tools
Collaborate with central IT to ensure that initial device configuration and provisioning is in line with college needs
Manage device membership in Active Directory groups to identify inclusion among departments, buildings and workgroups
Maintain AD groups that can be queried to populate SCCM/Jamf Pro device collections
Manage device membership in SCCM and Jamf Pro collections to effectively deploy software and manage policy settings
Maintain and update deployable software packages
Harness Apple Device Enrollment Program and MDM capabilities of Jamf Pro to simplify enrollment and setup processes.
Review device configurations to ensure success and identify trouble areas including hardware inconsistencies or incompatibility
Manage creation of AD objects and DHCP registration for new devices
Create and maintain documentation for deployment and management procedures
Coordinate with Technical Coordinators to test new procedures, systems, policies


Other Tech Systems Support – 15%


Assist college’s Server Administration team in a backup capacity
Manage file sharing permissions using Active Directory
Respond to security alerts or incidents following standard procedures for threat eradication and device replacement
Ensure availability of administrative backup servers/systems


Provide expert support for desktop support team
Manage work of student employees to assist with common tasks
Provide expert Tier 2-3 support for Technical Coordinators
Create and maintain documentation for deployment procedures, and for common desktop support team tasks/issues
Facilitate communication and coordinate efforts of Technical Coordinators and identify common challenges and/or support issues
Participate as a member of the college’s server and network support team


Administrative - 10%

Professional Development
Participate in University technical and policy groups and communities
Keep abreast of University-wide activities, standards, and policies
Participate in formal internal and external training opportunities
Independently research and keep abreast of new software, tools, and methods
Support and train IT staff and users of technology
Other duties as assigned



Qualifications
Required Qualifications:


Bachelor’s degree. Four years of work experience in user support areas.
Four years experience to include Windows, Macintosh, and iOS support
Experience with Active Directory administration and Group Policies
Experience with either JAMF Pro or Microsoft SCCM
Detail oriented, willing to learn new tasks, able to work occasional off-hours and/or weekends for special tasks or to resolve problems
Demonstrated ability to prioritize and guide your own work as well as the work of others
Demonstrated ability to learn new skills quickly and independently