Job Description

Job Summary:
Information and Technology Services (ITS) has an exciting opportunity for an ERP Business Analyst Intermediate to join the Research Administration Systems Team within ITS.

This position will report to the Assistant Director of eResearch, and will be responsible for supporting eResearch, a set of integrated applications that support research proposals, awards, and compliance reviews. These systems are critical to the University's $2B+ research mission.

Who you are:

You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers' needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

You have at least two years of demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully conduct systems and process analysis and design. Knowledge of systems development methodologies (including waterfall and iterative approaches).

Who we are:
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Responsibilities:
Provides daily operations and tier three support for applications. Actively coordinates with team members, service support groups, and vendors to effectively resolve incidents and requests
Studies, develops and demonstrates a comprehensive understanding of internal procedures, business processes, and systems within the scope of a functional area
Works as liaison among customers to elicit, analyze, communicate and validate requirements for changes to business processes and information systems
Designs and documents technical requirements for new or modified application features
Configures application features or report features with workflow and reporting tools
Executes test plans to support infrastructure, integrations, software upgrades and releases
Support the various eResearch Systems https://its.umich.edu/academics-research/research/eresearch
Required Qualifications:
Bachelor's degree in a related field and/or equivalent combination of education, certification and experience
Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, creative problem solving, and working independently to successfully conduct systems and process analysis and design
Demonstrated skills in gathering, translating, prioritizing, and documenting system requirements
Demonstrated skills in systems analysis, design, development, and system testing
Demonstrated skills in data analysis and process modeling tools and techniques
Demonstrated skills in report/dashboard authorship, SQL based query tools, and data modeling
Demonstrated effective written and verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations