Job Description

Job Description
This professional information technology position spans a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support.



This position will primarily be part of the Miller Nichols Library support team and will provide support for library faculty and staff, as well as library computer labs.



This position will also provide support for proprietary library systems, including ScannX scanners, ASRS Robot and Dematic EMS software, and EZ Proxy.



Sound customer service principles and best IT practices must be applied while providing technical support for end users. This position will work with a team of technicians to complete IT projects and support responsibilities. This position may serve as technical lead on special projects that require an in-depth understanding of certain systems or technologies.

Shift
8:00am to 5:00pm
After initial training period, there will be opportunities to work from home one to two days per week
Minimum Qualifications
Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
Excellent customer service skills
Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
Ability to document technical processes clearly and concisely
Familiarity (reading) with Active Directory, Group Policy, scripting, and batch files
A good understanding of systems administration and security principles
A working knowledge of ITSM or other ticketing system
Familiarity with installation, maintenance, and support of wireless technologies
Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
Excellent time management skills and ability to work under pressure and meet inflexible deadlines
Must have a driver's license, cell phone with data, and be able to life 40 lbs


Preferred Qualifications
Experience with supporting remote users using Bomgar or similar tools
A good understanding of scripting, including PowerShell, Batch, Bash
Ability to do needs analysis and technology upgrade planning and implementation
Experience with image development on either Windows or Apple platforms
Bachelor’s degree in Information Technology or 4+ years of similar work experience
Experience working in Higher Educatoin or similiar environment
Anticipated Hiring Range
$55,000 to $70,000 commensurate with internal equity, experience, and education

Application Deadline
Open until filled, review of applications to begin immediately.