Job Description

Job Summary

To perform all job responsibilities while maintaining the highest standards of service excellence and patient confidentiality in UHS Health Information Management Services. Review, analyze and abstract health information from system and/or paper documentation into the electronic health record to ensure documentation meets regulatory requirements and compliance standards. To retrieve, file, deliver and scan medical records in a timely manner. Greeting and registering patients who wish to use the University Health Service.


Responsibilities*
Analysis-50%

Review, analyze and abstract health information from system and/or paper documents/reports into the EHR to ensure documentation meets regulatory requirements and compliance standards.
Verify and perform quality audits of health and patient demographic information for completeness and accuracy.
Proof read work and correct errors.
Identify unclear or incomplete information and seek assistance if necessary.
Prepare medical documents/reports to ensure they are indexed accurately according to departmental standards and documentation guidelines.
Report documentation quality issues and provide suggestions for improvement to HIM leadership.
Identify opportunities for workflow and data abstraction improvement and provide suggestions.
Registration-45%

Update patient financial information via call transfers, direct patient calls, face-to-face contact, pre-registration work queue, paper or system abstracts/documents.
Verify patient eligibility and U of M student enrollment status.
Create appropriate guarantors for vision, Workers Compensation, Motor Vehicle Accident and Institutional coverages.
Identify and resolve UHS student insurance and commercial insurance discrepancies such as subscriber name and date of birth mismatches.
Screen/triage symptoms of presenting patients and determine if criteria is met for scheduling various options for appointments.
Alert nurse for patients requiring attention eg. seriously ill patients.
Offer and/or obtain signatures for consents/forms eg. notice of privacy practices, assignment of medical benefits, general consent to receive healthcare services, advance directive, depression/alcohol screening forms.
Collect and verify patient demographic including name, date of birth, Social Security Number, sex, address, phone, language, marital status, ethnicity, race, religion, emergency contacts and primary care provider.
Greet patients, family members, visitors and employees and offer assistance in whatever way possible in a professional and friendly manner.
Other-5%

Demonstrate an understanding of university and departmental policies and procedures and seek clarity as needed.
Assure compliance with safety programs.
Participate in and consistently demonstrate an understanding of UHS Service Excellence
Meet the department quality standards for work performance.
Expand job related knowledge and skills by attending and participating in in-services and staff meetings.
Work and communicate effectively with customers, patients and coworkers to accomplish organizational goals.
Provide technical and clerical support to coworkers and customers as needed.
Perform other duties as assigned in order to maintain the efficiency of the department eg. retrieval/delivery of health information.
Required Qualifications*
Associate in Health Information Technology (HIT) or a high school diploma and 1 year of HIT work experience
Experience using healthcare information systems/applications eg. MiChart registration etc.