Patient Resources Coordinator

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Patient Resources Coordinator partners closely with social work and Sheri the Program Coordinator for the Sheri and Les Biller Patient and Family Resource Center to meet the various resource needs of patients. researches a broad range of local and national referral resources for patients and their families, including assistance with transportation, rent and utilities, insurance, legal concerns, medication assistance, housing for out-of-town patients, food delivery for home bound patients, and so on. Maintains up-to-date database of all resources, ensuring active-status of agencies and programs, and details of assistance range and criteria. Builds and maintains relationships with assistance and resource agencies and foundations to ensure timely and optimized service and assistance for COH patients and families. Meets with patients and families one-on-one to assist them in their individualized resource needs, whether internal services and resources offered by City of Hope, or external referrals to local and national organizations.

The Department of Supportive Care Medicine and the Sheri & Les Biller Patient and Family Resource Center utilize a staff leadership model and every employee is expected to take a leadership role in the department, including active involvement on a Biller Resource Center Work Group. You will also be expected to actively participate in marketing, educational and group programs, program development and fundraising efforts, and outreach to patients, families, other City of Hope departments and the community.

As a successful candidate, you will:

• Provides direct services to patients, families, the community, and the healthcare staff
• Researched and maintains current detailed data base of broad range of referral resources for patients and families
• Meets with patients and families one-on-one to resource-related provide information and consultation.
• Offers group seminars open to all patients, family members, and the community -general and specific -around available resources, assistance services, and qualification processes.
• Develops and maintains collaborative relationships with local and national organizations and agencies to ensure maximum assistance and best service to COH patients and families.
• Oversees the educational and resource materials and educational and resource computer links within the Biller Resource Center.
• Assists Operations Coordinator in the development of a robust and diverse calendar of supportive and educational activities and presentations by bringing community resource organizations to present or facilitate programs.
• Creates the paper calendar and develops and maintains a web-based, interactive, monthly Biller Patient and Family Resource Center Calendar.
  
  

Your qualifications should include:

• Bachelor's Degree 2+ years of experience may substitute for minimum education requirements.
• Experience working with patients and with community organizations and resources.
• Practices a high level of integrity and honesty in maintaining confidentiality.

Preferred education experience and skills:

• BA/BS degree in social work or Human Services Experience may substitute.
• Bilingual: Spanish, Vietnamese, Korean

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.