Chief Clinical Officer

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia.

AREAS OF FOCUS AND RESPONSIBILITY

Dynamic and evolving

Transformative organization

National system expansion

Entrepreneurial spirit

Passionate about cancer care and research

Create medical group that you will lead

Engaging Leader

Position Summary:

• Serve as the most senior clinical leader in the MARKET/REGION guiding clinical care decision making.

• Responsible for establishing physician culture and efficiency in practice

• Serves as a key partner in the development and implementation of clinical research in the MARKET/REGION.

• Ensures compliance with all clinical, research, academic, quality and safety goals and standards.

• Additional accountabilities related to administrative leadership and the achievement of MARKET/REGION’s goals and strategies.

• Lead, in partnership with the appropriate Department Chairs at City of Hope, physician recruitment, care model development and implementation, quality/patient safety issues and patient experience for all MARKET/REGION sites.

• Key member of the MARKET/REGION President’s Executive Leadership Team and City of Hope System Physician Executive’s Leadership Team.

• Effectively manage administrative duties and clinical practice, role modeling clinical leadership, patient centered care, and physician community building

LEADERSHIP & STRATEGY

• Works with leadership to ensure that the highest standards of clinical care and [research] services are delivered consistently.

• Provides clinical and research expertise to the development of strategic growth plans for MARKET/REGION

• Coordinates to develop and implement across all locations the standards pertaining to quality/patient safety and care coordination conducting any quality assurance, utilization review, educational and risk management programs.

• Works collaboratively and in partnership with leadership, nursing, operational, community network as well as department/center/institute leaders to support and achieve the strategic goals of the system and MARKET/REGION.

• Accountability for performance of MARKET/REGION physicians against established metrics for clinical productivity, research, and contributions to the outreach. Provide detailed input to the President and appropriate Chairs in the evaluation and promotion decisions of MARKET/REGION physicians.

• Oversees compliance with standards and requirements of licensing and accrediting agencies for MARKET/REGION, participates in developing and implementing standards pertaining to regulatory compliance that supports and facilitates the integration with system clinical, research, quality, and educational activities.

• Ensures appropriate physician coverage for all clinical services.

• Assists in developing communication plans for ensuring consistency in institutional messaging to the MARKET/REGION physicians.

• Oversees the implementation of enterprise/service line clinical pathways and protocols across all MARKET/REGION locations.

• Provides necessary support and guidance to CIS (clinical information systems) in the development of order sets and other features in the electronic medical record system.

• Responsible for leading the development of workflows and creation of an effective and efficient care model supportive of patient experience and provider engagement

ADMINISTRATION

• Leads budgeting and planning for areas of responsibility. Ensures assigned areas meet all annual and long-term operational and capital budget targets.

• Works collaboratively with administrative/operational/nursing leaders to identify opportunities to improve patient quality/safety/experience, operate more efficiently, identify, and pursue revenue generating and cost reduction opportunities.

• Provides input and assists in the preparation and presentation of operational reports, including budgetary and strategic planning as needed.

• Supports philanthropy efforts within the MARKET/REGION in partnership with System Philanthropy team

• Provides management oversight for MARKET/REGION physicians including physician engagement, culture, physician wellbeing, behavior management

BUSINESS DEVELOPMENT

• Participates as needed in business development opportunities that will lend support to achieving the MARKET/REGION goals.

• Supports physicians in the development of outreach efforts and identification of outreach opportunities.

• Attends potential future location site visits, welcome events as attendee, and speaks at welcome and open house events.

• Communicates/collaborates with media relations on media opportunities and community events that can highlight MARKET/REGION programs, services & sites

• Actively engages with non-COH physicians in the MARKET/REGION community.

PHYSICIAN RECRUITMENT

• Coordinates with MARKET/REGION President and Department Chairs in the long-term planning and responsible for recruitment of physicians who will practice in MARKET/REGION.

• Utilizes network to assist in the identification of potential physician candidates and involved in the selection process (e.g., reviewing CVs (Curriculum Vitae), interviewing, providing feedback, gathering information from network on physician reputation, recommendations for hire/salary/TAR, etc.).

• Thoughtfully and effectively on-boards new physicians in the MARKET/REGION locations.

• Partner with physician organization and medical group on the contracting and re-contracting of physicians to serve the MARKET/REGION

RESEARCH & EDUCATION

• Partner in the development and implementation of a clinical research growth plan to increase clinical trial offerings in partnership with City of Hope

• Oversight and partnering to evolve research in MARKET/REGION and partner across Tgen and the system

• Plays a key role in setting priorities for implementation of the system’s precision medicine strategy.

• Facilitates strategic relationships with physicians to advance scientific endeavors.

• Meet and collaborate effectively with internal and external teams including faculty, staff, trial investigators and administration.

• Provide presentations to expand knowledge on disease states/disease teams and regular updates regarding the latest developments in therapeutic categories

• Liaise with key-opinion leaders in the clinical research field to keep abreast of current trends in research and product development.

• Attend and present educational material at industry meetings as a COH (City of Hope) representative.

• Support and enhance educational and training programs

• Ensurethe orientation and continuing education of all physicians in the MARKET/REGION including the identification of educational needs and opportunities.

Skills/Abilities:

Demonstrated financial analysis and fiscal management skills;

Ability to serve as effective servant-leader that can provide an effective example of COH culture to both internal and external stakeholders;

Willingness to think creatively about new opportunities to develop increasing patient-centric services;

Ability to think strategically and to develop and operationalize strategic and business plans in accordance with the organization’s mission;

Able to effectively collaborate with physicians in initiating, designing, and implementing patient care programs and services with a strong understanding of the perspectives and needs of the physicians and patients;

Understanding of healthcare financing, strategy, integration, joint ventures, community benefit, and charity care;

Willingness to collaborate in multidisciplinary teams toward realizing better/more sustainable care across the community practices;

Ability to distill complex problems into clear, actionable steps;

Ability to recognize and navigate the necessary complexity of key strategic initiatives;

Exhibit outstanding written and verbal communications skills;

Must display a passion for healthcare and for making a difference and express commitment to City of Hope’s mission, personally identifies with its vision;

High ethics and strong set of values; unwavering integrity and demonstrated courage;

Able to exhibit flexibility while influencing others and is open-minded on alternative means of getting needed business results; excellent negotiation capabilities;

Anticipate needs, responds quickly, provides guidance and support, monitors, and follows up as required;

Approaches change by accomplishing milestones and works with and through others to drive change; willingness to take calculated risk when potential rewards merit doing so;

Able to handle stressful situations yet remain calm in crisis;

Reporting to this Role

All MARKET/REGION physicians

Reports To

City of Hope Market President

Required Qualifications

MD or DO is required. Significant clinical and administrative experience in a university or community-based health science center or comparable organization. Board-certified with a demonstrated understanding of all elements of physician management and health care delivery, including strategy, business planning, operations, and finance

Preferred Qualifications

Master’s degree in business, healthcare, or health administration related discipline.

#LI-CTCA

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

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