The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical team. This position will positively contribute to our patients' experience by communicating with professionalism and compassion and serving as a liaison to the department. The coordinator will provide clinical support by managing surgical schedules, reaching out to patients regarding referrals, pre- operative instructions, and appointments. They will work closely with departmental clinical staff, as well as partners in BCM's business office, and will regularly interact with affiliate hospital staff.
Enters and maintains patient records.
Enters orders for patient tests and obtains proper paperwork.
Corresponds with patient's referring physician as needed.
Assembles medical records and insurance information for patient appointments.
Supports patient access by staffing 'Live Answer' phone line and resolving patient requests in real time.
Assists with hearing aid inventory and supply management.
Provides administrative support for physicians as needed.
Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
Responds to patient phone messages and electronic communication pertaining to supported physicians' clinical practice as appropriate.
Schedules new patients that may be calling to schedule an appointment through 'Live answer'.
Assists with calls relating to the hearing and balance center.
Coordinates appointments for patient's needing appointments to see an audiologist.
Performs other job-related duties as assigned.
High school diploma or GED.
Two years of relevant experience.
Prior experience in healthcare, particularly in an academic or surgical/procedural practice.
Experience using an EMR such as Epic, and proficiency in Microsoft Office.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care.
- Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective.
- Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve.
- Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.