Scheduling Specialist II

Baylor College of Medicine

Houston, TX

Job posting number: #7194810 (Ref:17820-en_US)

Posted: November 18, 2023

Job Description


The Department of Orthopedic Surgery is seeking a Scheduling Specialist II. The candidate will be responsible for creating a positive patient experience by accurately and efficiently scheduling new and follow-up patient appointments.

Job Duties

  • Schedules, coordinates, and reschedules patient appointments.
  • Verifies order/referral is complete and matches scheduled procedure.
  • Completes and accurately enters patient demographic information into Epic. 
  • Verifies insurance information of new and returning patients.
  • Answers the telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Reviews incoming department scheduling faxes
  • Works the ready to schedule workqueue for all internal and/or external referrals.
  • May calls patients for appointments reminders.
  • Verifies insurance and pre-certification of insurance benefits.
  • Handles Epic In basket requests (through MyChart or from clinic staff).

Minimum Qualifications

  • High school diploma or GED.
  • One year of relevant experience.

Preferred Qualifications

  • Bilingual (English/Spanish).



Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.




Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.

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More Info

Job posting number:#7194810 (Ref:17820-en_US)
Application Deadline:Open Until Filled
Employer Location:Baylor College of Medicine
United States
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