Department Analyst II, Global Patient Services

Cleveland Clinic

Cleveland, OH

Job posting number: #7180228 (Ref:ccf19121406)

Posted: September 18, 2023

Application Deadline: Open Until Filled

Job Description

As a Department Analyst II, you will function as a primary resource for operating units regarding the collection of data, analysis and evaluation of operational resources, services, programs, systems, budgets, and procedures. The department analyst is responsible for analyzing international data and identifying trends that can be used to create effective strategies and operational efficiencies supporting our mission of caring for life and vision to be the best place to receive care anywhere. The ideal future caregiver is someone who: - Has an aptitude for data analysis and interpretation with a basic understanding of SQL programming language. - Has experience with RCM (Revenue Cycle Management) processes, collections, & customer services. - Demonstrates critical thinking skills and decisive judgment. - Can work independently with minimal supervision. - Is motivated, detail-oriented and a self-starter. - Is proficient in Microsoft Excel and PowerPoint. Department analysts in this position can work across many departments and leaders at our US locations and internationally. Allowing them to grow their knowledge and be mentored by each function. Historically department analysts in international tend to move up to project managers. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


  • Analyzes and evaluates operational and financial functions of administrative and operational units.
  • Analyzes departmental resources, services, systems, budgets and programs.
  • Prepares reports based on analysis.
  • Conducts comprehensive statistical analysis and evaluation of unit services and performance.
  • Identifies program or service strengths, weaknesses, and financial impact and identifies opportunities for service and program improvement.
  • Develops special reports and recommendations.
  • Provides input in the development of operational plans, procedures and systems.
  • Reviews and evaluates current procedures and systems and develops recommendations for improvements.
  • Maintains awareness of and complies with various regulatory guidelines (JCAHO, FDA, HIPAA, OSHA, etc.).
  • Other duties as assigned.


  • Bachelor's Degree in Health Care Administration, Business Administration or related field.
  • Excellent analytical, communication and customer service skills.


  • None required

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum three years statistical analysis experience.
  • Six years of work experience may substitute Bachelor's Degree.
  • Master's Degree may substitute for three years of work experience.

Physical Requirements:

  • Ability to perform work in a stationary position for extended periods
  • Ability to operate a computer and other office equipment
  • Ability to communicate and exchange accurate information

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $22.85

Maximum hourly: $34.85

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.

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More Info

Job posting number:#7180228 (Ref:ccf19121406)
Application Deadline:Open Until Filled
Employer Location:Cleveland Clinic
United States
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