H. Lee Moffitt Cancer Center

Tampa, FL

Job posting number: #7151311 (Ref:hlj_45978)

Posted: May 31, 2023

Application Deadline: Open Until Filled

Job Description

Position Highlights:

The Patient Support Specialist processes applications for financial assistance through the departmental Patient Support Fund to assist eligible patients with expenses related to receiving care at the Cancer Center. This position generates referrals to community resources to assist patients in lieu of using Moffitt funds, and acts as a liaison for and has oversight of the various philanthropic funds used by the Patient Support Fund.


The Patient Support Specialist serves as an organizational expert for patients and families, as well as faculty and staff, for the policies related to and completion of commercial disability and FMLA claims. This position ensures only eligible patients receive assistance, and facilitates patients being able to keep employment or income while receiving treatment; which then allows them to maintain insurance coverage during that time.


The Ideal Candidate

The ideal candidate will have the following qualifications:

·Bachelor's Degree

·Minimum of two (2) years' experience working in a hospital or physician practice setting with a social/behavioral, business or insurance related focus.



·Processes patient applications for financial assistance from the Patient Support Fund for expenses related to receiving care using established departmental financial policies and makes determination about the level of assistance patients may be eligible for.

·Manages billing reconciliation for expenses paid to Moffitt vendors from departmental funds such as cab vouchers, home healthcare, home infusion and durable medical equipment expenses.

·Obtains and reviews for acceptability the documentation that supports the financial decisions made in the Patient Support fund application process.

·Works closely with Cancer Center staff concerning financial eligibility and status of applications, and helps to problem-solve the needs of patients by providing internal and external resource information.

·Maintains current database of community resources and makes referrals to resources when appropriate.

·Acts as a liaison with insurance companies, government agencies, employers, Moffitt physicians, clinical staff, patients and families to resolve issues related to complex claims issues and denials.

·Other duties as assigned.

Credentials and Qualifications:

·Bachelor's Degree

·Minimum 2 years of experience working in a hospital or physician practice setting with a social/behavioral, business or insurance related focus

·Knowledge of medical terminology

Mission To create a Moffitt culture of diversity, equity, and inclusion as we strive to contribute to the prevention and cure of cancer. Vision To advance and accelerate a culture of access, equity, and inclusion. Diversity is a priority at Moffitt and is meant "to promote a culture of diversity and inclusion as we contribute to the prevention and cure of cancer." The Enterprise Equity Department focuses its efforts on eliminating those obstacles to an individual’s ability to exist within their personal comfort zone at the cancer center. Everyone is important to meeting this priority. Addressing and responding to diversity and inclusion fosters an environment where mutual respect for diverse cultures, communication styles, languages, customs, beliefs, values, traditions, experiences and other ways in which we identify ourselves, is the expectation.

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More Info

Job posting number:#7151311 (Ref:hlj_45978)
Application Deadline:Open Until Filled
Employer Location:H. Lee Moffitt Cancer Center
United States
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