Instructional Systems Anlst 1

Job ID: 258638
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Location
Augusta University - Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary
Under the general supervision of the Director of IT Customer Experience Professional Schools, this role serves as principle advisor and point of contact to the Medical College of Georgia and Augusta University faculty for support of enterprise instructional technology systems including, but not limited to: learning management systems, lecture capture systems, electronic testing systems (including college specific systems such as NBME), integrated and ad hoc audiovisual systems, communications and collaboration tools (including integrated and desktop video conferencing), learning asset management, digital media, and web/mobile enabled instructional technologies.

Responsibilities
Job duties include but are not limited to: FUNCTIONAL TECHNICAL SUPPORT: Provide at-the-elbow functional and technical support of all instructional systems utilized at AU's primary campus and at expansion sites throughout Georgia. Is the primary expert of the audio-visual, video conferencing, lecture capture, and related instructional technologies, used by faculty and students at expansion sites. Coordinates technology needs and support at expansion sites with local IT providers, vendors, and the appropriate teams within IT. ONLINE HIGH-STAKE TEST & SECURE EXAMINATIONS: Coordinates and staffs the support required for administration of online high stakes computer examinations such as the National Board of Medical Examiners. Serves as the official Technical Support coordinator and is responsible for assuring that all computers used for the test administration can deliver the exam securely and successfully. This includes setting up the Chief Proctor's computer, running exam compatibility checks, resolving identified issues on student-owned computers, administering checkout laptop loaners, and assuring network architecture is fully tested and adequate for test administration. This position is primarily technical expert on the NBME and high stakes exam for AU. SUPPORT AND ASSIST FACULTY AND STUDENTS: Assists with faculty and student technology support needs by providing problem determination and resolution on both functional & technical issues by consulting with programmers, database administrators, systems administrators as required; participating in user group meetings; identifying training & workshop topics and acting as a key Technology Services liaison with AU. IMPLEMENTATION OF SOFTWARE: Coordinate and manage implementation of software releases/revisions, functional training, and assist in testing and evaluating new releases. Coordination of test plans and computer image development. ORIENTATION: Provides orientation and training for faculty, staff, and students by designing, developing, and delivering workshops, seminars, faculty development sessions, student training, and customized documentation. COLLABORATION: Identify technology opportunities, trends, and strategies for collaboration to advance educational delivery for AU. Applies instructional standards, methodologies and principles to collegiate specific needs, objectives and outcomes. OTHER: Other duties as assigned.

Required Qualifications
Bachelor's degree from an accredited college or university in a related IT field of study and one year experience in a relevant field of work; OR an Associate's degree from an accredited college or university in a related IT field of study and three years' experience in a relevant field of work, OR, a High School diploma or GED and five years' experience in a relevant field of work. Public speaking experience and skill strongly desired.

Preferred Qualifications
Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology or related field.
Experience in a higher education environment.
Teaching and/or training experience.

Knowledge, Skills, & Abilities
KNOWLEDGEKnowledge of broad technical knowledge of information and instructional technologies.Proficient in Microsoft Office and other computer; software/databases.
SKILLSSkilled with interacting with a variety of personalities while working to accomplish detailed/technical tasks.Skilled in complex troubleshooting of technology issues.
Detail-oriented with strong organizational skills.Excellent interpersonal, written and verbal communication skills.
ABILITIES
Ability to interpret & respond to use problems.
Able to provide technology support in higher education.
Ability to maintain confidentiality and multi-task.
Ability to prioritize and manage conflicting deadlines.
Ability to work independently, perform well under pressure, meet deadlines and exercise good judgment.
Demonstrated analytical abilities.
Demonstrated success at providing technology support while maintaining outstanding customer service, particularly in stressful situations.

Shift/Salary/Benefits
Shift: Days; Monday-Friday (Some work outside normal business hours may be required)
Pay Grade: 18
Salary: Minimum $48,341/year - Midpoint $53,341/year
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment
All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=258638&PostingSeq=1

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