ITSM Analyst III

University of Florida

Gainesville, FL

Job posting number: #7135978

Posted: March 24, 2023

Application Deadline: Open Until Filled

Job Description

The IT Analyst III provides leadership in both technology and process elements of service management. As the primary administrator of the IT Service Management (ITSM) tool, this position works closely with end users, IT staff, and vendors to understand business needs and industry best practices to provide solutions. This includes maintaining the ITSM tool as well as researching and configuring integrations to extend and enhance capabilities. Additionally, this position will provide leadership within UFIT as to IT service management practices and oversee specific processes.

Some key responsibilities and characteristics of this position are:
Analyze, configure, and maintain the ITSM tool
Serve as primary developer of new solutions and enhancements of UFIT ITSM tool including scope, design, and development
Evaluate the need for and impact of configuration changes and implement appropriately through dev/test/prod systems
Provide leadership on core ITSM practices including researching best practices, common approaches, and peer implementations of ITSM
Respond to and troubleshoots requests and incidents related to the configuration and/or performance of the ITSM toolset
About UF Information Technology
Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit
Learn more about UFIT at and @GoGatorsUFIT.
About the University of Florida
UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.
Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.
Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.
In addition to paid time off, the University of Florida offers a very competitive benefits package.
UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.
Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.
Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

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More Info

Job posting number:#7135978
Application Deadline:Open Until Filled
Employer Location:Online Job Advertising
United States
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