Responsibilities:

• Supervises personnel and ensures agency compliance in the laboratory.
• Assists the Laboratory Director in the management and supervision of the laboratory through planning, directing, coordinating, implementing, controlling, evaluating and improving the quality of patient care delivered.
• Supervises one or more designated sections and ensures that goals and standards are in compliance with hospital standards and those of the applicable accrediting organizations.
• Manages the equipment and resources in the department.
• Promotes teamwork with all customers.
• Identifies each patient specimen and testing orders and ensures results are accurate and reported in a timely manner.
• Ensures specimen integrity and identification and resolves specimens not meeting testing criteria.
• Reports pertinent information to the physician, patient care area or Laboratory Manager (e.g., panic values, instrument malfunctions, delay in testing, reagent or supply depletion.)
• Reviews all sectional policies and procedures annually and revises as needed. Develops, implements and monitors new policies and procedures.
• Ensures staff reviews the policies on an annual basis.
• Screens, interviews and assists in the selection of individuals for open positions within the section.
• Participates in interdisciplinary teams, committees, or activities to improve organizational performance and interdepartmental communication.
• Helps maintain section employee files (new employee orientation checklists, equipment training checklists and other competencies) and submits them to the Laboratory Director.
• Completes and conducts performance evaluations for all subordinate staff after 3 months of employment and annually.
• Submits completed evaluations to the Laboratory Director.
• Ensures instrument operations and results are reliable and consistently performed and documented.
• Reviews and investigates outliers.
• Answers the telephone, greets customers and provides consult and technical support to the technologists, physicians, phlebotomists and nursing staff.
• Relays and suggests opportunities for improvement to the Laboratory Director and contributes to organizational and sectional performance improvement.
• Reviews, investigates and documents quality control patterns and submits monthly assessment reports to the Laboratory Director or the Laboratory
• Manager.
• Reviews and signs the monthly quality control in the chemistry department.
• Organizes the functions of the section supervised through the appropriate assignment of responsibilities, delegation and overall direction of work-flow processes.
• Communicates with the Laboratory Director, Managers, Pathologists, employees and other departments to coordinate efforts, meet special needs and address problems or concerns.
• Monitors resource utilization including staffing, supplies and expenses.
• Provides guidance and training to employees in the section as necessary.
• Reviews daily and monthly maintenance in the chemistry department.
• Other duties as assigned.

Education:

• Minimum Education: B.S. Degree in one of the Chemical, Physical or Biological Sciences or B.S. of Science Degree in Medical Technology or equivalent.

Certifications:

• State of Florida supervisor's license in one or all disciplines.
• American Society for Clinical Pathology (ASCP) certification preferred.

Complexity of Work:

• All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:
• World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.
• This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience:

• Three years management experience as a full time section supervisor preferred.

Physical Requirements:

• This position is primarily mobile in nature.
• The average amount of lifting is 10 pounds with occasional carrying of objects up to 20 pounds.
• Sitting for short periods of time, the ability to file, move records, laboratory supplies, and equipment also requires bending and stooping.
• Communication by means of the spoken, written and typed word is required.
• Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.
• Mental Demands: Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Use of personal protective equipment is required as there is a potential for exposure to biohazardous or infectious agents when drawing and processing specimens.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.