Provide technical support in the collation, analysis, and presentation of information to help customers throughout global product research and development.

• Generates or presents metrics and other information

• Performs QC to promote adherence to established SOPs/processes

• Supporting development of clear process models depicting Pfizer processes

Maintains training assignments for Pfizer functional staff and reports compliance with training commitments.

Metrics Reporting

• Collecting/extracting quality/compliance related data from various sources

• Performing basic analysis using tools such as Excel, Spotfire, etc.

• Producing reports, dashboards in Excel, PowerPoint, Spotfire etc. for various customers across the organization

Compliance Tracking

• Tracking completion of required activities by responsible parties across the organization

• Following-up with responsible individuals to remind/notify regarding actions needed and timeframe for completion and/or determine if actions have been completed by due date.

• Maintaining information in tracking tool in a timely manner and generating reports as needed.

Process and Procedural Document Management

• Provide support on the process mapping, implementation and maintenance of procedural documentation (policies, standard operating procedures and supporting documents) related to Pfizer clinical, medical, safety, and/or regulatory processes.

• Review the process and procedural documents by following internal processes and established standards within timelines

• Support document lifecycle within the electronic repository to maintain a state of inspection readiness

Training & Compliance Support

• Curriculum Administration

• Curriculum Reporting

• Course and Curricula Query Management

• Training Site Maintenance

• Professional Records Management (Curriculum Vitae, Organizational Charts, Job Descriptions)

Continuous Improvement for Operational Process Procedures

• Support technology and continuous improvement initiatives if applicable

Education

• Bachelor’s degree or equivalent in biological sciences, health sciences, computer sciences, informatics, business, etc. Advanced degree is desirable.

Experience

• 2+ years of related technical/business experience is desirable

• A solid understanding of the Microsoft Office suite, with advanced knowledge of Excel, is preferred

• Experience with data processing and analysis techniques/tools (e.g., Python, SQL, VBA) is desirable

• Experience in a customer service role with a demonstration of meeting customer needs and concerns is preferred

Good verbal and written communication skills

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.