About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Senior Manager, Enterprise Security Operations is responsible for the planning, direction, enforcement and coordination of all security operations (to include day-to-day, event based, and emergency operations), management of security officer force, management of dispatch/command center, photo identification, access control and camera systems, parking and traffic enforcement, to insure safe and secure environment enterprise-wide. This position is responsible for the overall protection of life and property at all City of Hope locations, by identifying, communicating, and updating departmental goals, operating policies, and defining objectives and responsibilities of subordinates and their delegating authority in order to provide optimum support. The Senior Manager, Enterprise Security Operations is also responsible for establishing and operating effective security programs that foster positive relations with patients, visitors and staff.

Key Responsibilities include:

• Oversees day to day security operations across the COH enterprise, to include uniformed officer operations, command center operations, emergency response, physical security systems, traffic and parking enforcement, investigations, property protection, and security risk assessments.
• Responsible for personnel management including but not limited to: recruitment, annual performance review process, establish performance standards and goals, develop and mentor staff.
• Oversees all policies and procedures relative to overall professional operations of security programs and activities. Makes recommendations on overall security strategy across entire COH enterprise.
• Monitors performance of contracted security staff
• Collaborates with Nursing Administration, Patient Relations, Safety, Research Operations, Community Practice sites, and other departments as necessary in determining security needs for the various patient and clinical care units, research areas and programs.
• Creates internal guidelines and procedures that are directly responsive to the institution’s needs. This includes active shooter, de-escalation training, personal safety, lockdown procedures, and interface with local and federal law enforcement.
• Direct all investigations involving possible criminal activity on the part of staff with Human Resources, Risk Management and/or Legal Affairs
• Acts as a professional liaison with local, State and Federal Law enforcement and life safety agencies
• Serves as security program manager with Design & Construction, Facilities Management and other peers with Enterprise Support Services on new construction and renovation projects. Knowledge of architectural drawings and the ability to relate to the construction field.
• Creates and maintain metrics for tracking performance and report these results to leadership at all levels
• Prepares long-range plans that address changes in the physical plant, types of services (medical and other) to be provided, facility accessibility, improved systems technology, staffing levels and other pertinent factors that affect security programming in the changing healthcare environment.
• Reviews all building plans and makes recommendations on security issues such as accessibility, CCTV, lighting, landscaping, parking & transportation and other needs as necessary.
• Evaluates the annual security management plan to ensure it is consistent with current national standards in training, procedures, and systems, as well as ensuring it meets the criteria of all statue and case law involving the hospital and other clinical security programs.

Basic education, experience and skills required for consideration:

• Bachelor’s degree in Criminal Justice or related field preferred, commensurate experience in law enforcement at a managerial level will be considered in lieu of degree.
• 5 – 8 years of experience in security leadership capacity with preference given to hospital or campus security leadership, to include in depth technical and state of the art knowledge of the various disciplines encountered with a security program in its daily operation (e.g. alarm systems, officer operations, CCTV, radio communication, and security management software)
• 3 - 4 years of recent management-level experience in security operations, policy development and collaboration with external agencies in large organizations with multiple priorities

Required Certification/Licensure:

• California Driver’s License (CDL)
• Course Certificate – Crisis Management

Required Courses/Training:

• Guard Registration card; pepper spray permit; CPR within three months of hire

Preferred Certification/Licensure:

• International Associations for Healthcare Security & Safety Certification (IAHSS)
• Course Certificate – FEMA ICS-100, 200, 300, 400 and G-191, 402 and 775
• Attainment of CPP (Certified Protection Professional) or CHPA (Certified Healthcare Protection Administrator)

Preferred education experience and skills:

• Prefer candidates with FBI, Homeland, and/or military training and experience.

Additional Information:

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.