About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913,City of Hopehas grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis fornumerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated family of organizations includesTranslational Genomics Research InstituteandAccessHope^TM. For more information about City of Hope, follow us onFacebook,Twitter,YouTube,InstagramandLinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Leads and facilitates process improvement teams to provide quality engineering expertise in the areas of design, measurement, analysis, improvement, and control. Impacts process improvement initiatives throughout the institution. Leads and facilitates process improvement teams to provide quality engineering improvement strategies, problem solving strategies and project management. Responsible for analytical reporting of quality metrics and cancer care outcomes. Develops and operates systems of quality control. Responsible for applications and analysis of testing and inspection procedures. Applies statistical methods to diagnose and correct improper quality control practices. Develops and administers management information systems and audits quality systems for deficiency identification and correction. Provides expertise in quality costs, quality function deployment, failure mode and effects analysis. Acts as a change agent for the institution and provides quantitative quality expertise and quality engineering support for the improvement activities throughout the institution.

Key Responsibilities include:

• Utilizes Quality Improvement models, methodologies, and tools to improve the quality of clinical care
• Responsible for all clinical process improvement initiatives for COH OC
• Performs analysis of current state clinical work structure, processes, and performance deltas to determine focus for improvement projects
• Identifies project measures using evidence-based best practices for benchmarking and to establish targets
• Consults and collaborates with Clinical Leaders, Quality/Safety Staff and Healthcare Systems Engineers to facilitate, coach, lead inter-disciplinary teams with performance improvement projects
• Ensures the application of effective Project Management strategies to guide team performance
• Provides educational content and delivery of training in basic and intermediary quality tools and strategies
• Works with clinical leadership to develop data driven staffing models, metrics, and productivity
• Designs, monitors, and updates process improvement database
• Demonstrates competency in communication, customer service, initiative, motivation, professionalism, teamwork, and stewardship
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

Minimum Education: Bachelor’s degree in Industrial Engineering or related field

Minimum Experience: One year of quality Engineering or related experience. With preferred degree, no experience required

Preferred education experience and skills:

• Master’s degree in Industrial Engineering, Applied Sciences, Management, or related field
• Six Sigma Green Belt, Six Sigma Black Belt, Certified Quality Engineer (CQE), Project Management Professional (PMP)

Additional Information: