About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary:

The primary purpose of the Nurse Navigator position is to provide individualized assistance to patients, families, and caregivers to help overcome health care system constraints and facilitate timely access to quality medical and psychosocial care from screening and pre-diagnosis of cancer throughout all phases of the cancer continuum.The Nurse Navigator works closely with physicians and staff in all specialty areas to coordinate the patient’s plan of care and communicates with all members of the team on behalf of the patient.

Essential Functions:

New Patient Navigation

• Facilitates entry of new patients into the health care system, triaging them to the appropriate service(s)
• May assists with determining/assessing required medical records, imaging, and pathology to expedite the new patient visit and reviews records upon receipt
• Provides clinical trial overview, specific information as requested, and screening when needed
• Is responsible for all new patient education prior to the first visit
• Assists the new patient with completing all new patient documents. May participate in nursing new patient intake documentation completion.

Communication and Coordination of Care

• Assesses and addresses patient care barriers.
• Provides ongoing education, resources, and referrals both internal and external.
• Serves as the primary contact for patient issues associated with the coordination of their care
• Interacts routinely with the care team to address patients’ questions and care coordination concerns
• Facilitates shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions
• Promotes advance care planning with patients as appropriate.
• Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
• Supports the use of palliative care and other downstream services by assessing for late and long-term side effects and other physical barriers to the patient’s quality of life
• Provides service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, and innovative manner
• Meets with patient via telehealth and/or in person as needed
• Maintains current working knowledge and understanding of the oncology field. Enhances professional growth and development through participation in educational programs, professional affiliations, current literature, in-service meetings and workshops

Administrative Tasks

• Is proficient in and utilizes the electronic medical record for documentation of care
• Responsible for consistently documenting all assigned patient touch points.
• Provides reports and organizes data as requested
• Performs other duties as assigned – reference attached addendum if applicable

Basic education, experience and skills required for consideration:

• Bachelor’s degree
• Five years of professional nursing experience to include three (3) years of ambulatory oncology experience.

Required Certification/License

• Registered Nurse in the State of California
• One of the following certifications required within one (1) year of hire:

OCN, AOCN, ONN-CG, ONN-CGSM, AOCNP

Preferred education, experience and skills:

• With preferred degree, two (2) years of experience in an ambulatory oncology setting.

Additional Information:

Pay Range: $48.29 - $77.27