About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary
Design, build, and test an assigned Epic module. Maintain documentation of business and system configuration requirements. Configure the Epic software according to decisions made by SMEs such as templates, drop-down boxes and pick lists. Complete assigned team tasks as documented in the work plan. Report status of task completion to assigned Team Lead. Provide timely alerts about endangered milestones and deliverables.
The candidate will fill one of the following Epic modules/teams:

Ambulatory (clinic) Health Information Management Network & Devices
Beacon (oncology) ADT (admission, discharge, transfer) Integration & Security
Willow (pharmacy) Cadence/Prelude (scheduling) Data Conversion & Cutover
Beaker (lab) Inpatient Orders Clinical Content
ASAP (emergency room) Inpatient Clinical Documentation Bridges (HL7 and XML interfaces)
OpTime (operating room) Cupid (cardiology) Reporting & Business Intelligence
Anesthesia Hospital Billing
Radiant (radiology) Professional Billing

Key Responsibilities include:
RESPONSIBILITIES:

• Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics on time with minimal supervision.
• Performs system configuration functions using on-line architectural tools with minimal supervision.
• Prepares detailed program specifications and flowcharts, and coordinates the system's installation with the user department.
• Provides status reports to management when required.
• Attends meetings as required, and participates on committees as directed.
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions.
• Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.
• Works closely with operational stakeholders to properly engineer workflow.
• Leads others to adhere to established industry best practices, standards, and quality.
• Maintains a positive image when dealing with department personnel and other City of Hope employees. Maintains a positive image when dealing with department personnel and other City of Hope employees.

SKILLS & EXPERIENCE:

• Understands strategies, determines business needs, and participates in planning and implementing Epic.
• Works effectively in a high-paced environment.
• Applies knowledge of workflows to implement a system that meets business needs.
• Provides excellent service to both internal and external customers.
• Identifies problem situations and consider all perspectives in terms of scope and consequences.
• Demonstrates the ability to effectively facilitate interdisciplinary teams as assigned.
• Works independently, handle significant responsibility, and prioritize multiple assignments.
• Attends to detail required.

INTERPERSONAL SKILLS:

• Demonstrates flexibility, creativity, curiosity, and assertiveness.
• Demonstrates ability to stay organized.
• Demonstrates creativity, integrity, and initiative.
• Communicates effectively with others using a variety of modes and in a complex and varied work environment.
• Promotes the effectiveness of the team as both team leader and team member.
• Helps the organization fulfill its mission and achieve its strategic objective by using critical thinking and problem solving.
• Other duties as Assigned

Basic education, experience and skills required for consideration:

• Bachelor's Degree
• Experience may substitute for minimum education requirement
• 5+ years healthcare experience in a technical, clinical or revenue cycle operations role

Required Certification/Licensure:

• Certification in relevant Epic module is required for consideration.
• For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Preferred education experience and skills:

• 5+ years of healthcare Information Technology experience
• Healthcare experience in other acute care settings preferred as well. Previous experience in the design, planning and implementation of clinical information systems preferred.

Additional Information:
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.