Job Description

Summary of Position
Enterprise Technology & Services at the University System of New Hampshire (USNH) is a transformational organization meeting the technology needs of the 24,000 students and 7000 employees of Granite State College, Keene State College, Plymouth State University, the University of New Hampshire, and iLearn NH. This organization offers the ability to work alongside a group of 300 technology colleagues committed to serving the educational needs of New Hampshire through an advanced technology environment.

As a member of the Enterprise Desktop Management Support team, and under general supervision, the Information Technologist III will apply advanced knowledge of Cyber Security standards and USNH policies to provide a wide range of support for both hardware and software. Direct customer support for faculty, staff, and computers, mobile devices, account access, networking, cloud services, cyber security, and data management. Provide training and documentation for systems, software, policies, and procedures. Participate in project management initiatives central to the teaching and research mission at Keene State College. Seek advancement and personal training opportunities to improve technical and management skillsets.
Acceptable minimum level of education HS or equivalent
Acceptable minimum years of experience 3-5 years
Additional Job Information
Applicants should be prepared to upload the following documents when applying online:
Letter of application addressing the above responsibilities
Resume
Contact information for three references

Application Deadline: Review of applications to begin immediately and will continue until the position is filled or otherwise closed at the College’s discretion. For full consideration, please submit materials by Friday, July 8, 2022.
Posting Number PS3322FY22
Other minimum qualifications
Bachelor’s degree and four years of experience in the information technology field, Associate’s and six years, or a combination of education and experience equal to eight years.
Experience with current Microsoft or Apple operating systems.
Familiarity with objects in Microsoft Active Directory (AD) for purpose of securing and managing workstations.
Ability to develop technical documentation for use by Help Desk (HD) technicians and other IT Group staff.
Excellent interpersonal skills and effective communication skills.
Strong commitment to customer service and continuous learning through professional development.
Must be interested in, and capable of, working in a team environment.
Knowledge of IT Service Management and Information Technology Infrastructure Library (ITIL) principals
Additional Preferred Qualifications
Proficiency in support of both Windows and MAC environments.
JAMF, SCCM, Microsoft Endpoint Manager, Intune, deployment tools.
Exemplary customer service.
Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including the ability to speak a second language or to bring a multicultural perspective to the campus.
Salary Information
Starting salary range: $60,360 – $69,920, commensurate with education and experience, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position is part of the Keene State College Staff Association (KSCSA).
Quicklink for Posting https://jobs.usnh.edu/postings/49081
Percent Time Information (FTE) 1.0
Grade 23
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.