Senior Manager, Transformation Services, Change and Agility

City of Hope

Irwindale, CA

Job posting number: #7095743 (Ref:10015778)

Posted: March 17, 2023

Salary / Pay Rate: $64.28 - $102.85 / hour

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

City of Hope has established the Office of Transformation, which is designed to lift the organization to realize its vision by partnering with leaders across the enterprise to drive and support our most important strategic priorities and key initiatives, as well as deliver an organizational culture of speed, focus, connectedness and enterprise. This team supports activities such as large-scale program management, operating model design, enterprise readiness & integration and change strategy, strategic planning, and performance management of enterprise initiatives.

Reporting to the Executive Director, Organizational Transformation, the Senior Manager, Organization Effectiveness & Change Strategy will oversee and lead teams in the successful execution of a portfolio of initiatives related to one or more of the organization’s strategic objectives. This role will focus on one or more of the following in their execution of initiatives: enterprise readiness & integration, change strategy, leadership alignment, organizational change & culture, organizational strategy and operating model design. This individual will bring and apply best practices and methods in change and operating model methods, and deep expertise is managing large, multi-year, complex transformational initiatives.

The characteristics of a strong Senior Manager, Organization Effectiveness & Change Strategy include:

  • Passion for our Mission and Vision, and the possibilities ahead
  • Expertise in operating model design and enterprise readiness & integration, and change strategy & management
  • A proven track record in designing and deploying enterprise readiness & integration, change strategy and operating model frameworks
  • Prior experience in leadership alignment, organizational change & culture, organizational strategy
  • Ability to effectively and clearly articulate the case for enterprise readiness & integration, change strategy and operating model to stakeholders across all levels of the enterprise
  • Ability to identify operating model implications at the beginning and during the execution of strategic initiatives
  • High emotional intelligence when facilitating alignment between senior leaders
  • Ability to build credibility and trust with key decision makers and be regarded as an expert advisor
  • Develop curriculum and deliver training on operating model and enterprise readiness & change for the Organization Transformation team; mentor and coach team members to build skills and continue their career progression
  • Inspire and coach Organization Transformation team members and enterprise stakeholders to develop capability and engage positively in transformation activities
  • Understand both the Enterprise vision and Organization Transformation’s vision and objectives and help to identify where Transformation activities need to align better
  • A track record of managing project teams to deliver business objectives, and milestones on time and on budget
  • Ability to identify synergies and interdependencies between portfolio projects and initiatives, and effectively mitigate risks and navigate through interdependencies
  • Maintain project assignments, monitor workloads and resources to meet portfolio objectives
  • Frequently reassess projects within the portfolio scope to ensure projects are carried out according to established plan and budget
  • Partner effectively across the P&ET vertical to deliver collaboratively to the business
  • Measure effectiveness of service offerings and address opportunities and feedback through targeted improvement initiatives
  • Provides direction and leadership, serving as a resource to staff on projects

Key Responsibilities include:

  • Oversees delivery of enterprise and/or system wide programs and efforts; customizes and deploys key Transformation Services capabilities including change strategy & execution, readiness & integration, human centered design, facilitation and visioning, journey mapping, operating model, and other accelerator/change & agility tools to deliver enterprise success and enhancing the Transformation Services model.
  • Effectively balances complex issues, risks, and execution strategies to deliver complex portfolios successfully; Manages and monitors deployment of resources and workloads to meet portfolio objectives and business readiness
  • Can manage and/or mentor junior resources to reach current and future team success in a matrixed model.
  • Identifies the people, process and systems (not IT systems) capabilities required to move initiatives forward; Assesses, selects and tailors the appropriate tools required to meet the needs and objectives for each initiative
  • Supports development and improvement of Transformation Services internal capabilities, including building and training on methods, and actively contributes to the service offering and service delivery strategy of the Transformation Services office.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • Bachelors Degree
  • 5-8 years of experience in operating model and change strategy
  • Team leadership experience

Preferred education experience and skills:

  • Track record of delivery and expertise in operating model and enterprise readiness & change strategy preferred
  • Experience of delivering on large scale transformational programs preferred
  • Consulting firm experience preferred
  • Healthcare experience preferred
  • Demonstrated history of effective leadership, building and developing high performing teams, establishing performance standards, and transitioning staff through organizational change

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

Salary / Pay Rate Information:
Pay Rate: $64.28 - $102.85 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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